Build AI Agents That Take Action. Not Just Answers.

Create specialized AI Agents for sales, support, ecommerce, lead qualification, appointments, and orders. Give each Agent its own knowledge, instructions, and actions—and let BotCommerce route every conversation automatically.

One Conversation. Multiple Specialized AI Agents.

Give each customer request to the right specialist while preserving context throughout the entire conversation.

Sales Agent

Recommends products, answers sales questions, handles objections, and helps turn conversations into purchases.

Lead Qualification Agent

Asks qualifying questions, captures customer information, identifies high-intent leads, and triggers follow-ups.

Customer Support Agent

Answers questions using your business knowledge, resolves issues, and escalates complex requests when needed.

Ecommerce Agent

Recommends products, assists shoppers, recovers carts, and connects conversations with your ecommerce store.

Appointment Agent

Qualifies prospects, books appointments or calls, and automatically triggers confirmations and reminders.

Order Support Agent

Checks order information, answers post-purchase questions, provides updates, and assists customers after purchase.

From First Message To The Right AI Agent

BotCommerce understands customer intent, routes each conversation to the right specialist, keeps the right Agent active while the task is being handled, and transfers the conversation without losing context when customer needs change.

Understands Intent

Detects what each customer needs using their message, intent, conversation history, and current context.

Routes Automatically

Sends each request to the right specialist and keeps that Agent active until the task changes or is completed.

Preserves Context

Keeps customer information and conversation context intact when switching between AI Agents or your team.

Give Every AI Agent Its Own Instructions

Define exactly how each Agent should behave, communicate, collect information, take action, and escalate conversations.

Role & responsibilities
Communication style
Information to collect
Actions to trigger
When to transfer the conversation
When to finish or wait

Type ## in the System Prompt to search and insert actions. Choose what the Agent should do without memorizing commands.

AI Agents That Actually Take Action

Go beyond answering questions. Let AI Agents update customer data, access business systems, trigger workflows, and complete real business tasks during conversations.

Workflow Automations

Update customer data and trigger automated steps directly from conversations.

Shopify & WooCommerce

Let AI Agents access store products, orders, and ecommerce data in real time.

Live Business Data

Access connected systems and use real-time business data during conversations.

Human & Agent Handoff

Transfer conversations between AI Agents or your team without losing context.

Conversation Control

Control how each Agent continues, pauses, waits, or completes conversations.

Inbox Actions

Take useful actions directly inside the shared customer conversation when needed.

Give Every AI Agent The Knowledge It Needs

Train each Agent with the business information relevant to its role using websites, files, spreadsheets, media, and connected data sources.

Business Content

Add the policies, scripts, product details, and information each Agent should know.

Websites

Import webpages and train Agents only on the content you want them to use.

Documents & Files

Upload business documents and structured files for Agents to reference during conversations.

Images & Media

Add product images and descriptions so Agents can use visual information.

Google Sheets

Connect spreadsheet data like catalogs, pricing, FAQs, and inventory directly to your Agents.

APIs & Live Data

Connect external APIs so Agents can access dynamic business information when they need it.

Continue The Conversation Without Starting Over

AI Agents can use conversation context and previously collected customer information, so when another specialist takes over, customers don’t have to repeat themselves.

Go Beyond Traditional AI Chatbots

Move from a single AI assistant that mostly answers questions to specialized AI Agents that understand intent, use business data, take action, and work together.

Traditional AI Chatbots

One general assistant for every conversation
Mostly focused on answering questions
One shared knowledge setup
Limited routing between specialized roles
Limited business task execution
Human intervention for complex workflows

BotCommerce AI Agents

Specialized Agents for sales, support, orders & more
Dedicated instructions for each Agent
Separate knowledge for different roles
Smart intent-based routing between Agents
Executes workflows, store actions, APIs & more
Seamless AI Agent and human handoff

Deploy AI Agents Across Every Customer Channel

Use specialized AI Agents across your messaging channels while keeping customer context, business knowledge, and actions connected.

Turn leads into loyal customers with 1:1 conversations

Instagram

Effortlessly automate DMs and comment replies

Facebook

Automatically reply to messages so you never miss a sale.

Connect with your audience through fast, direct conversations

WebChat

Turn site visitors into conversations the moment they arrive

Sms & Email

Send follow-ups and keep conversations active

Frequently Asked Questions

What is a BotCommerce AI Agent?

A BotCommerce AI Agent is a specialized conversational Agent with its own role, instructions, knowledge, and available actions. It can communicate with customers and perform configured business tasks during conversations.

Can I create multiple AI Agents?

Yes. You can create specialized AI Agents for sales, lead qualification, customer support, ecommerce, appointments, orders, and other customer-facing roles.

How does BotCommerce choose the right AI Agent?

BotCommerce analyzes customer intent and conversation context to route each request to the most appropriate specialized AI Agent automatically.

Can each AI Agent have its own instructions?

Yes. Each Agent can have its own role, communication style, information to collect, actions to trigger, and rules for when to transfer or complete a conversation.

Can each AI Agent use different knowledge sources?

Yes. Agents can use business content, websites, documents, files, images, Google Sheets, APIs, and other connected data sources relevant to their role.

Can AI Agents trigger workflows and business actions?

Yes. AI Agents can trigger flows, assign sequences, update customer data, add labels, access store information, call APIs, and perform other configured actions.

Can AI Agents trigger workflows and business actions?

Yes. AI Agents can trigger flows, assign sequences, update customer data, add labels, access store information, call APIs, and perform other configured actions.

Can AI Agents access Shopify, WooCommerce, APIs, and live data?

Yes. AI Agents can access connected ecommerce stores, APIs, CRMs, inventory, order information, booking systems, and other live business data when configured.

Can one AI Agent transfer a conversation to another?

Yes. Conversations can move between specialized AI Agents when customer needs change while preserving relevant customer information and conversation context.

Can my team take over from an AI Agent?

Yes. Conversations can be handed off to your team when human assistance is needed while preserving customer information, conversation history, and context inside the Unified Inbox.

Which channels support BotCommerce AI Agents?

BotCommerce AI Agents can work across WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat, allowing you to automate customer conversations across multiple channels from one platform.

Platform

Instagram

Facebook

WebChat

Solutions

Earn Money

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